Cancellation policy

All cancelled orders will be issued store credit. We do not offer refunds.

Some items in our store may be offered to you as a subscription, or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you are able to cancel it. If you want to cancel or change your subscription. If you signed up for a subscription then you must process 3 of your subscriptions before you pause or cancel your subscription as you receive a discount for both orders based upon your subscription's cadence.

Pre-orders
When you purchase a pre-order item, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. You can cancel a pre-order order that has not yet been fulfilled within 7 business days of your purchase. If the order has been fulfilled, then you are not able to cancel the order. See our returns policy for more details on returns and refunds.