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Frequently Asked Questions
Below FAQ are some common concerns of our customers before purchasing an item. If you have other questions,
please just send it to info@dossobeauty.com
How long does it take for my products to be shipped to me?
Orders that are placed before 5pm EST will be processed and shipped the same day. We currently offer 4 shipping options: Standard (5-7 Business Days), Expedited (3-5 Business Days), Express (2 Business Days), Overnight (1 Business Day) & In-person pickup (Philadelphia, PA). All of the shipping options are made available to the customer at checkout.
Why are prices of the products higher on Amazon and Walmart?
Each platform includes a fee for shipping and fulfillment.
Issues with my order on Walmart/Amazon. Who should I direct my questions to?
All Walmart and Amazon issues should be directed to those respective platforms. Their customer service representative will be able to assist you.
How many packs of hair should I order?
Please refer to our Braiding Hair Purchasing Guide or ask your hair stylist for guidance.
How many bundles are in a pack?
-If you have chosen the 3 Bundle Pack Pre-stretched Braiding Hair there are “3”. -If you have chosen a Single Pack of hair there is “1” bundle in a pack.
Which type of hair is hypoallergenic?
All Pre-stretched Braiding Hair and Crochet River Locs are hypoallergenic.
Is the Marley Hair hypoallergenic?
Our Marley Hair is not hypoallergenic.
If the hair I want is out of stock. Could I be notified of the restock date?
Yes, please sign up to our subscribers list , select the hair of choice, and click “NOTIFY ME”. We will send you an update via email.
Could I receive a refund or exchange if I ordered the wrong color?
All returns and exchanges must be unopened. A photo of your package must be sent to info@dossobeauty.com to determine eligibility. For more information visit our Store Policy Page.
If I paid for express shipping and did not receive my order on time, could I be refunded the express shipping fee?
If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund.