Frequently Asked Questions

Below FAQ are some common concerns of our customers before purchasing an item. If you have other questions,
please just send it to

Orders that are placed before 5pm EST will be processed and shipped the same day. We currently offer 4 shipping options: Standard (5-7 Business Days), Expedited (3-5 Business Days), Express (2 Business Days), Overnight (1 Business Day) & In-person pickup (Philadelphia, PA)​. All of the shipping options are made available to the customer at checkout.

Each platform includes a fee for shipping and fulfillment.

All Walmart and Amazon issues should be directed to those respective platforms. Their customer service representative will be able to assist you.

Please refer to our Braiding Hair Purchasing Guide or ask your hair stylist for guidance.

-If you have chosen the 3 Bundle Pack Pre-stretched Braiding Hair there are “3”. -If you have chosen a Single Pack of hair there is “1” bundle in a pack.

All Pre-stretched Braiding Hair and Crochet River Locs are hypoallergenic.

Our Marley Hair is not hypoallergenic.​

Yes, please sign up to our subscribers list , select the hair of choice, and click “NOTIFY ME”. We will send you an update via email.

All returns and exchanges must be unopened. A photo of your package must be sent to to determine eligibility. For more information visit our Store Policy Page.

If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund.

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