Frequently Asked Questions

Below FAQ are some common concerns of our customers before purchasing an item. If you have other questions,
please just send it to info@dossobeauty.com

Hypoallergenic Braiding Hair is Kanekalon that has been cleansed of the toxic chemicals that cause scalp irritation and many other health issues. We sourced this product because thousands of people suffered from scalp irritation for far too many decades and now we have a better option!

The toxic chemicals in most braiding hair are called Volatile organic compounds (VOCs). They are gasses that are emitted into the air from products or processes that are potentially toxic and carcinogenic.

All Pre-stretched Braiding Hair, Marley Hair, River Locs, Water Wave, Nu Locs and Spring Twists are hypoallergenic.

Yes, we have finally been able to source a Hypoallergenic Marley Hair.

Orders that are placed before 5pm EST will be processed and shipped the same day. We currently offer 4 shipping options: Standard (5-7 Business Days), Expedited (3-5 Business Days), Express (2 Business Days), Overnight (1 Business Day) & In-person pickup (Philadelphia, PA)​. All of the shipping options are made available to the customer at checkout.

Each platform includes a fee for shipping and fulfillment.

All Walmart and Amazon issues should be directed to those respective platforms. Their customer service representative will be able to assist you.

Please refer to our Braiding Hair Purchasing Guide or ask your hair stylist for guidance.

-If you have chosen the 3 Bundle Pack Pre-stretched Braiding Hair there are “3”.
-If you have chosen a Single Pack of hair there is “1” bundle in a pack.

Yes! We also offer 18” Crochet River Locs that are pre-made and 32” Hypoallergenic Crochet Nu Locs.

River Locs (24) | Marle Hair (14) | Water Wave (24)

Nope! We’re an online beauty supply store, but through our braid corner we can connect you with hair stylists in your local area.

There are a few ways to alleviate your hair from itching during your install:
- Be sure to moisturize your scalp daily as well as your actual braids themselves!
- Use a braid shampoo to cleanse your scalp of any additional product build up, etc. (Our suggested braid shampoo Dark and Lovely Cleansing Water)
- Use Scalp Cleansing Lotions (Canivvy Scalp Bliss Organic Serum)
- ACV Rinse (How To Article)

Be sure that your braids are tightly braided at the ends and carefully dip your ends in hot water to seal your ends. After Towel Drying your braids, be sure to seal them with hair moose.

Yes, please sign up to our subscribers list , select the hair of choice, and click “NOTIFY ME”. We will send you an update via email.

UPS and USPS rates are based upon the market price. Unfortunately, as they fluctuate and increase, our prices have to adjust accordingly in order to remain effective and profitable. To ensure that all of our orders are shipped in a timely manner, we’ve procured a fulfillment center which is why there is a handling fee

The Philadelphia Pickup Location is located in the Wynnefield Area of Philadelphia. The exact address will be provided to you when you place and order and select Philadelphia Pick-up Location.

Orders cleared for payment and received with standard shipping Monday through Friday between 9am to 4pm CT are in queue to ship same day or within the next business day. For expedited shipping, if entered Monday through Thursday by 4pm CT, orders will be in queue to process and ship same day.

All returns and exchanges must be unopened. A photo of your package must be sent to info@dossobeauty.com to determine eligibility. For more information visit our Store Policy Page.

If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund.

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