Order Cancellation Policy

We understand that shopping online can sometimes feel a bit overwhelming, and we're here to help ensure your experience is as smooth and stress-free as possible. Here's a breakdown of our order cancellation and exchange policy:

• Order Cancellations:

  • If you decide to cancel your order, please note that we do not offer refunds. Instead, you'll receive store credit. This means you can use that credit for a future purchase at your convenience, giving you the flexibility to choose something you truly love.

• Exchanges:

  • We know that sometimes what you order might not be the perfect fit or match your expectations. That's why if you'd like to exchange an item, you can do so if your order hasn't yet been processed. We also highly suggest purchasing our shipping insurance for free returns/exchanges.
  • Once your order is processed, any modifications or exchanges will need to be handled through our Redo self-return/exchange portal. This system is designed to make the process as straightforward as possible, even if it happens after your order is on its way.

We want you to feel confident and supported throughout your shopping journey with Dosso Beauty. If you have any questions or need a little extra help with your order, please don't hesitate to reach out to us via email at support@dossobeauty.comI Our goal is to ensure you have a positive experience and that every step of the process is clear and comfortable for you.